Contact Us

At joefortune (operating exclusively via joefortunez.com), we recognize the importance of transparent communication and the necessity of clear legal compliance for players in Australia. Our contact framework is structured to provide you with direct channels for inquiry, timely support, and guaranteed legal protections under applicable Australian regulations. All customer support processes are designed in accordance with current AU remote gambling standards, and with procedural transparency in cases of regulatory uncertainty regarding licensing.

Available Contact Methods and Compliance Best Practices

• Contact Form Submission: If you require assistance, you may reach out using the secure online contact form provided below. Please supply your name, email address or messenger contact, and a concise summary of your request. This practice allows for the secure and efficient management of your inquiry in accordance with Australian privacy and consumer protection laws.
• Live Chat and Phone Support: For immediate assistance, our live chat service and direct call functions are available 24/7, reflecting best practice standards for Australian online gambling operators. These services aim to ensure you receive prompt, professional, and locally compliant support at all times.
• Official Website Reference: All legitimate communications are conducted solely via our official domain: joefortunez.com. Please disregard any solicitations from other domains, as brand usage is restricted to this platform.
• Data Handling and User Protection: All personal data supplied in your correspondence will be processed in strict accordance with the Australian Privacy Principles (APPs) governed by the Privacy Act 1988 (Cth). We do not request sensitive identification documents through this form, and all information is used exclusively for support and compliance purposes.

Response Commitments and Procedural Protections (2025 Compliance)

1. Timely Response: We aim to respond to all contact form submissions within one business day (24 hours, excluding public holidays). Live chat and phone support are available 24/7, in accordance with Australian standards for gambling support responsiveness.
2. Escalation and Dispute Resolution: Where a complaint or issue cannot be resolved through initial contact, you have the right to escalate your concern. Cases will be reviewed in line with internal policies compliant with relevant AU dispute resolution frameworks. If regulatory jurisdiction is disputed or unclear due to licensing status (as identified in current public records), you will be informed of your rights and the processes available to you, including the potential for external review or submission to an authorized independent body, where applicable.
3. Legal and Regulatory Notice: joefortune operates primarily within the Australian market; however, based on conflicting licensing information (some sources report a Curacao eGaming licence expiring 2025-12-31; others indicate no valid licence), support teams will transparently disclose any relevant licensing information at your request. All customer communications are managed under the applicable consumer laws, and you are afforded all protections consistent with remote gambling standards prevailing in 2025.

Regional Compliance Note: Service to residents of Australia is provided in accordance with AU gambling regulations as they apply to international online operators. In cases where licensing status is under review or disputed, joefortune ensures you are notified of your rights and all regulatory protections afforded to you up to and including the expiry of any licence held (currently reported as 2025-12-31). Direct support will clarify all issues regarding company operation, regulatory body contacts (if established), and parent company responsibilities (Haydock Sports Limited). All communications are subject to verification to prevent access by persons under 18 years of age and to comply with responsible gambling codes enforced in Australia.

Legal Disclaimers and Responsible Gambling

• Age and Responsible Play: Access to joefortunez.com is restricted to persons aged 18 years or older. By submitting a contact request, you confirm that you meet this age requirement and agree to comply with regional responsible gambling practices enforced within Australia.
• Legal Status Notice: joefortunez.com operates in the Australian market under a licensing structure that is presently unresolved; customers are advised to review the most current information available, and may request clarification from support at any time. All services are provided for entertainment and recreational purposes only.
• Privacy and Data Protection: All information submitted through this contact form is securely processed, protected under the Privacy Act 1988 (Cth), and not shared with unauthorized parties. For further details, refer to the privacy statement available on the official website.